:root{--bg:#F2F3EF;--paper:#fff;--ink:#1B2A27;--muted:#5A6863;--line:#D7DCD6;--accent:#1F5C4F;--accent-soft:#E3EEEA;
--brass:#9A6B25;--warn:#A94A1C;--warn-soft:#F8E7DE;--ok:#2C6E3F;--ok-soft:#E2F0E5;--bubble-out:#DCEFE6;
font-family:"IBM Plex Sans Arabic","Segoe UI",Tahoma,sans-serif;color-scheme:light}
@media (prefers-color-scheme:dark){:root{--bg:#101715;--paper:#172120;--ink:#E4EBE8;--muted:#9BAAA4;--line:#2A3733;
--accent:#72C3AE;--accent-soft:#1D3530;--brass:#D9A95E;--warn:#EE9467;--warn-soft:#3A2419;--ok:#7CCB92;--ok-soft:#1C3322;
--bubble-out:#1F3A33;color-scheme:dark}}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--ink);font-size:15px;line-height:1.7}
a{color:var(--accent)}
h1{font-size:22px;margin:0 0 8px}h2{font-size:17px;margin:0 0 10px}
.muted{color:var(--muted)}.small{font-size:12.5px}
.bar{display:flex;align-items:center;gap:18px;padding:10px 16px;background:var(--paper);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}
.brand{font-weight:800;font-size:18px;text-decoration:none;color:var(--accent)}
.bar nav{display:flex;gap:4px;flex:1;overflow-x:auto}
.bar nav a{padding:4px 10px;border-radius:8px;text-decoration:none;color:var(--muted);white-space:nowrap}
.bar nav a.on{background:var(--accent-soft);color:var(--accent);font-weight:600}
.who{display:flex;gap:8px;align-items:center;font-size:13px;color:var(--muted)}
main{max-width:1200px;margin:0 auto;padding:16px}
.page{max-width:820px}
.card{background:var(--paper);border:1px solid var(--line);border-radius:12px;padding:16px}
.narrow{max-width:420px;margin:24px auto;display:flex;flex-direction:column;gap:12px}
body.auth main{padding-top:8vh}
label{display:flex;flex-direction:column;gap:4px;font-size:13px;color:var(--muted)}
input,select,textarea{font:inherit;color:var(--ink);background:var(--bg);border:1px solid var(--line);border-radius:8px;padding:7px 10px;min-width:0;width:100%}
button{font:inherit;background:var(--accent);color:var(--paper);border:0;border-radius:8px;padding:7px 16px;cursor:pointer;font-weight:600}
button.secondary{background:var(--accent-soft);color:var(--accent)}
button.link{background:none;color:var(--accent);padding:0;font-weight:400}
.err{background:var(--warn-soft);color:var(--warn);padding:8px 12px;border-radius:8px;margin:0}
.banner{padding:8px 12px;border-radius:8px;margin:0 0 12px}.banner.warn{background:var(--warn-soft);color:var(--warn)}.banner.ok{background:var(--ok-soft);color:var(--ok)}
code{font-size:12.5px;background:var(--bg);padding:1px 5px;border-radius:4px}
.filters{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:12px;align-items:center}
.filters select,.filters input[type=search]{width:auto;flex:1 1 160px;max-width:260px}
.tabs{display:flex;gap:4px;flex-wrap:wrap}
.tabs a{padding:5px 12px;border-radius:999px;border:1px solid var(--line);text-decoration:none;color:var(--muted);background:var(--paper);font-size:14px}
.tabs a.on{background:var(--accent);color:var(--paper);border-color:var(--accent)}
.list{background:var(--paper);border:1px solid var(--line);border-radius:12px;overflow:hidden}
.row{display:flex;gap:12px;padding:10px 14px;border-bottom:1px solid var(--line);text-decoration:none;color:inherit}
.row:last-child{border-bottom:0}.row:hover{background:var(--bg)}
.row-main{flex:1;min-width:0}
.snippet{margin:2px 0 0;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:14px}
.row-side{display:flex;flex-direction:column;align-items:flex-end;gap:2px;font-size:12.5px;color:var(--muted);flex-shrink:0}
.dot{width:10px;height:10px;border-radius:50%;background:var(--warn)}
.tag{display:inline-block;font-size:11.5px;border-radius:6px;padding:0 7px;margin-inline-start:6px;background:var(--accent-soft);color:var(--accent);font-weight:600}
.tag.i-hot{background:var(--warn-soft);color:var(--warn)}.tag.i-cold{background:var(--bg);color:var(--muted)}
.empty{padding:28px;text-align:center;color:var(--muted)}
.split{display:grid;grid-template-columns:1fr 360px;gap:16px;align-items:start}
.chat{background:var(--paper);border:1px solid var(--line);border-radius:12px;display:flex;flex-direction:column;height:calc(100vh - 100px);min-height:420px}
.chat-head{display:flex;align-items:center;gap:12px;padding:10px 14px;border-bottom:1px solid var(--line)}
.chat-head div{flex:1}.back{text-decoration:none;font-size:20px}
.msgs{flex:1;overflow-y:auto;padding:14px;display:flex;flex-direction:column;gap:6px;background:var(--bg)}
.msg{max-width:75%;padding:6px 10px;border-radius:10px;background:var(--paper);border:1px solid var(--line);align-self:flex-start}
.msg.out{align-self:flex-end;background:var(--bubble-out);border-color:transparent}
.msg.deleted{opacity:.55}
.msg p{margin:0}.msg .text{white-space:pre-wrap;overflow-wrap:anywhere}
.msg img,.msg video{max-width:100%;max-height:320px;border-radius:6px;display:block}
.msg audio{max-width:100%}
.msg .meta{display:flex;gap:8px;justify-content:flex-end;font-size:11.5px;color:var(--muted)}
.day{align-self:center;font-size:12px;color:var(--muted);background:var(--paper);border-radius:999px;padding:1px 10px;margin:6px 0}
.readonly-note{margin:0;padding:8px 14px;font-size:12.5px;color:var(--muted);border-top:1px solid var(--line)}
.side{display:flex;flex-direction:column;gap:14px;max-height:calc(100vh - 100px);overflow-y:auto}
.fields{display:flex;flex-direction:column;gap:10px}
.two{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.note{border-inline-start:3px solid var(--brass);padding:2px 10px}.note p{margin:0;white-space:pre-wrap}
.events{padding-inline-start:18px;font-size:13px}
.wa{margin:14px 0;display:flex;flex-direction:column;gap:10px}
.state{font-size:13px;border-radius:6px;padding:1px 8px;margin-inline-start:6px;background:var(--warn-soft);color:var(--warn)}
.state.s-open{background:var(--ok-soft);color:var(--ok)}
.qr img{width:280px;height:280px;background:#fff;padding:8px;border-radius:8px;display:block}
.inline{display:flex;gap:8px;align-items:flex-end;flex-wrap:wrap}.inline label{flex:1 1 200px}
.actions{margin:0}
.tbl{width:100%;border-collapse:collapse;background:var(--paper);border:1px solid var(--line);border-radius:12px;margin-bottom:16px;font-size:14px}
.tbl th,.tbl td{padding:8px 10px;border-bottom:1px solid var(--line);text-align:right}
@media (max-width:860px){.split{grid-template-columns:1fr}.chat{height:70vh}.side{max-height:none}.msg{max-width:88%}.tbl{display:block;overflow-x:auto}}
.msg .transcript{margin-top:4px;padding:4px 8px;border-inline-start:3px solid var(--accent);background:var(--accent-soft);border-radius:4px;font-size:14px;white-space:pre-wrap}
.analysis{display:flex;flex-direction:column;gap:8px;border-bottom:1px solid var(--line);padding-bottom:14px}
.analysis h3{font-size:14px;margin:6px 0 0}.analysis ul{margin:0;padding-inline-start:18px;font-size:14px}.analysis p{margin:0}
.analysis q{display:block;color:var(--muted);font-size:13px;quotes:"«" "»"}
.scores{display:grid;grid-template-columns:repeat(5,1fr);gap:4px}
.score{display:flex;flex-direction:column;align-items:center;border-radius:8px;padding:4px 2px;background:var(--bg);font-size:11px;text-align:center}
.score b{font-size:18px}.score.s1 b,.score.s2 b{color:var(--warn)}.score.s4 b,.score.s5 b{color:var(--ok)}
.issues li.sev-high{color:var(--warn)}.issues li.sev-high q{color:var(--warn);opacity:.8}
.report{margin:14px 0;display:flex;flex-direction:column;gap:6px}.report-body{white-space:pre-wrap;font-size:14.5px}
label.check{flex-direction:row;align-items:center;gap:4px;flex:0 0 auto}label.check input{width:auto}
.pipeline{display:flex;gap:6px;overflow-x:auto;margin:10px 0 14px;padding-bottom:4px}
.pipeline a{flex:1 0 96px;display:flex;flex-direction:column;align-items:center;padding:8px 6px;border-radius:10px;background:var(--paper);border:1px solid var(--line);text-decoration:none;color:var(--ink);font-size:12.5px}
.pipeline a b{font-size:20px;color:var(--accent)}.pipeline a.lost b{color:var(--warn)}
.pipeline a.on{border-color:var(--accent);background:var(--accent-soft)}
.btn{display:inline-block;padding:7px 14px;border-radius:8px;text-decoration:none;font-weight:600;background:var(--accent);color:var(--paper)}
.btn.secondary{background:var(--accent-soft);color:var(--accent)}
.tbl-wrap{overflow-x:auto;background:var(--paper);border:1px solid var(--line);border-radius:12px}
.tbl-wrap .tbl{border:0;margin:0;min-width:900px}.tbl.clients td{vertical-align:top}
.inline-dot{display:inline-block;width:8px;height:8px}
.score-pill{font-weight:700;padding:1px 8px;border-radius:999px;background:var(--bg)}.score-pill.s1,.score-pill.s2{color:var(--warn)}.score-pill.s4,.score-pill.s5{color:var(--ok)}
.page.wide{max-width:none}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px;margin-bottom:16px}
.kpi{background:var(--paper);border:1px solid var(--line);border-radius:10px;padding:10px 12px;display:flex;flex-direction:column;gap:2px}
.kpi b{font-size:24px;font-variant-numeric:tabular-nums}.kpi b a{text-decoration:none}.kpi span{font-size:12.5px;color:var(--muted)}
.kpi.bad b,.kpi.bad b a{color:var(--warn)}
.grid2{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:14px}
.tbl.plain{border:0;margin:0}.tbl.plain td.num{text-align:left;font-variant-numeric:tabular-nums}
.tag.v-booked{background:var(--ok-soft);color:var(--ok)}.tag.v-cancelled,.tag.v-no_show{background:var(--warn-soft);color:var(--warn)}